Official app support

Remove a video background on your iPhone.

Help, privacy information, and legal documents for Video Background Remover: AI.

Support

Need a hand?

Email us with your iPhone model, iOS version, app version, and a short description of the issue. Please do not email passwords, payment details, or private videos.

Contact support

Processing

Processing did not finish

Keep the app open while a video is processing. Check available iPhone storage, then retry with a shorter or compatible video. Your source video is not changed by the app.

How video processing works →

Exports

Transparent video looks black

Some players display transparent HEVC video against black or do not support its alpha channel. Try a compatible video editor, or export a green-screen MP4 for broader playback support.

Supported export notes →

Purchases

Restore a purchase

Use “Restore purchases” on the paywall while signed in to the Apple Account used for the purchase. Manage or cancel subscriptions in Apple Settings → your name → Subscriptions.

Apple subscription support →

Localization

Available languages

Choose a language for support and legal pages. English and German are also available on the main pages.

Support auf Deutsch

Schreibe bei Problemen an oskarpolster.business@gmail.com. Hilfreich sind iPhone-Modell, iOS-Version, App-Version und eine kurze Fehlerbeschreibung. Bitte sende keine Passwörter, Zahlungsdaten oder privaten Videos per E-Mail.

Während der Verarbeitung sollte die App geöffnet bleiben. Für transparente HEVC-Videos benötigst du einen kompatiblen Player; alternativ kannst du einen Green-Screen-MP4-Export verwenden. Käufe verwaltest du in den iPhone-Einstellungen unter deinem Namen → Abonnements.